BLW's Return Policy

Our goal is your satisfaction and our return policy is a simple one. So long as the item(s) purchased is (are) in "as new condition", it (they) can be returned to BLW within 21 days after receiving the shipment. The product(s) must be returned in the original packaging. Any item (including the packaging) that has been altered from its original condition as delivered will not be accepted as a return. BLW cannot accept as returns any items that have been "special ordered" -- not regularly listed on our web site but specifically ordered at your request.

Best way to return merchandise

We recommend shipping your return via UPS or US Priority Mail, whichever is most convenient to you.
Both services provide tracking and insurance options. For your protection, be sure to wrap well and insure against loss/damage. BLW is not responsible for merchandise that is lost or damaged enroute to us.

When returning merchandise for any reason, please be sure to include:
1) a brief explanation as to why the product is being returned.
2) all original packaging, instructions, warranty cards, etc for the product being sent back.
3) the course of action you wish BLW to take. (Refund, replacement, issue a credit slip, etc.)

Our shipping address is:
Brooklyn Locomotive Works
168 Pinebrook Road
Manalapan, NJ 07726-8451

Reimbursement for return shipping

BLW will only reimburse "ground" shipping costs if an item is returned because of an error made by us.
(i.e. you were sent an incorrect item -- we try our best, but admit to not being perfect). While we do not cover your return costs on an item that may be defective, we do provide free shipping of the replacement being sent back to you.

BLW is now in our 28th year of business. We owe our continued success to satisfied customers.